The Assistant Boutique Manager acts as a Dior Ambassador and assists the Boutique Manager with passion and exemplarity promoting the Dior Values and Uniqueness. They are a key partner of the Boutique Manager and helps them drive and maximize the store performance with the highest standard of service to achieve Boutique goals. They are responsible for the respect of the Brand image and represents the brand values towards the customers and one’s colleagues. They embody the brand and contributes to the wider development of the business.MAIN RESPONSIBILITIESPEOPLE MANAGEMENT: Under Boutique Manager’s leadership, daily contribute to manage the team and ensure a good level of team spirit and energyAssist in setting realistic individual KPIs for the teamAssist in coaching and developing skills and knowledge of all team members using Dior tools and training materialsSet an example on all boutique activities and rulesAssist Boutique Manager by making recommendations towards the recruitment and development of team members (develop the skills and knowledge of all team members, one-on-one coaching) and identify team members training needsBUSINESS STRATEGY: Strong partner of Boutique Manager in driving and monitoring business performance, and managing commercial activity on a daily basis with the help of performance indicators (KPIs)Assist in assigning and monitoring sales targets of team membersActively support Boutique Manager in the implementation and success of Dior launch plan and animations that galvanize the storeOptimize stock levels and sell throughAssume oversight of the boutique in the Boutique manager’s absenceCLIENT EXPERIENCE: Sell Dior products by meeting our clients’ needs and providing a memorable experience through high standard of service to clients throughout the whole sale following the brand D.I.O.R. methodAchieve retail sales targets and contribute to boutique and services KPIs on a monthly basisEducate customers on the Dior brand and on Dior productsCLIENT MANAGEMENT: Contribute to spreading a client and service centric mind-set in the teamPropose and execute in-store and remote actions to drive traffic to the store, to recruit new customers and to develop customer loyalty, guaranteeing excellent serviceCo-manage and lead team effort in clienteling and CRM activities, including effective usage of the toolsOPERATIONS MANAGEMENT & REPORTING: Assist in organizing and managing timetables according to team and boutique activityActively support Boutique Manager in the day-to-day management and administration of the boutique Assist Boutique Manager in opening and closing of the BoutiqueCo-own the following responsibilities with Boutique Manager:Ensure respect of all procedures towards sales, till, cash and stock managementEffectively manage stock (quantities and merchandising guidelines) and ensures inventory accuracyEnsure operational compliance across the boutique (iPos, cashing procedures…)Ensure health and safety of teams are managed and in line with guidelines Ensure visual merchandising guidelines are applied to the highest standardsEnsure smooth daily operational processes – opening, trade and closingHandle cash management in accordance to guidelinesFrequently handle, lift, and move merchandise safely
